Updates
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Surveying the customer seems like a good idea to find out ways to improve. Yet, I’ve been on the receiving end of customer experience surveys that show me we’re doing it all wrong. Anyone who has purchased a car or who has had their car serviced recently by a car dealership is likely aware of the…
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What is your team doing when they aren’t “customer-facing?” Hint, it influences the customer experience too. There is a fancy grocery in Ann Arbor where I sometimes shop (and that will go unnamed). Generally, the folks here are friendly at the cash registers and at the cases where I order seafood, meat, or prepared food. Yet, I’ve…
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I have a difficult name – the first and the last names are unfamiliar. I haven’t met another Dunrie, and the only Greilings I have ever met are relations. People mess up the spelling, they don’t know how to hear it, they think Dunrie is my last name a lot and ask for my first…
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I’ve been swimming to get my cardio and to strengthen and stretch. I used to swim laps for exercise in college and grad school, and I got back to it in the last few years as a way to work on my back and get in better shape. When I started swimming laps again, I…
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Webstock ’14: Liz Danzico – The Fringe Benefits of Quitting from Webstock on Vimeo. Themes for me: Creativity lives within uncertainty. What will you leave behind to find your next big thing? Entrepreneurs are not necessarily those who doggedly pursue a single idea, sometimes they adjust course and flex. Found this video via Rands in Repose.
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A little data is a beautiful thing. I’ve been on the Board of Directors of the Princeton Club of Michigan for the last several years. Although I live in Ann Arbor, I’ve traveled to Birmingham, Novi, Detroit, and elsewhere for meetings. In my time on the board, we have not held an event in the…
